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サポート受付時間：月曜日～金曜日、午前7時～午後3時
Shipping & Delivery
配送にはどのくらい時間がかかりますか?
配送にはどのくらい時間がかかりますか?
米国内への配送は通常5～7営業日かかります。海外への配送は、お届け先や通関手続きにかかる時間によって10～15営業日かかる場合があります。ご注文の商品が発送されると追跡番号が送られますので、配送状況をご確認いただけます。
私の作品は何らかのパッケージで送られてきますか?
私の作品は何らかのパッケージで送られてきますか?
はい、当社のスキンケア製品はすべて、完璧な状態でお手元に届くよう、保護性と美しさを兼ね備えたパッケージに入っています。各製品はしっかりと包装されており、可能な限り環境に優しい素材を使用しています。さらに、多くの製品はリサイクル可能な容器に入っており、持続可能性を支援しています。
海外への発送は可能ですか?
海外への発送は可能ですか?
はい、海外発送も承っております！世界中のお客様に当社のスキンケア製品をお楽しみいただけるよう、世界各国への配送サービスを提供しています。配送時間と送料は配送先の国によって異なる場合がありますのでご了承ください。また、海外のお客様は、お住まいの国の税関当局によって課される関税や輸入税の対象となる場合があります。
Order & Payment
Why is the final charged amount different from the price shown on the website?
Why is the final charged amount different from the price shown on the website?
BMAX displays prices in various local currencies for your convenience. However, the final transaction may be processed in your card-issuing bank's base currency, or your bank/PayPal may applycurrency conversion rates and international transaction fees.Please note that these charges are determined solely by your payment service provider, and BMAX is not responsible for any exchange rate differences or bank fees.
Why am I unable to complete my payment?
Why am I unable to complete my payment?
Payment failures are usually caused by settings on your credit card or payment account, such as daily limits or insufficient funds.
If you are paying by credit card, please contact your issuing bank to check if the transaction was flagged as suspicious and blocked.
Still having trouble? Please email your order number and a screenshot of the error message to support@bmaxbuy.com, and our support team will be happy to help you resolve it.
What payment methods are supported?
What payment methods are supported?
We offer a secure and seamless checkout experience with a variety of payment methods:
- Credit & Debit Cards (Visa, Mastercard, American Express, etc.)
- PayPal
- Express Checkout: Apple Pay, Google Pay, and Shop Pay (for fast and easy one-click checkout)
- Local Payment Methods: A wide range of regional payment options (such as Klarna, SOFORT, SEPA, Bancontact, etc.) depending on your country.
All available payment options for your location will be displayed at the final checkout page.
Refunds, Returns & Exchanges
How do I cancel my order?
How do I cancel my order?
- Before Shipping: You can cancel your order only before it has been processed for shipping. Please contact us as soon as possible with your order number and the reason for cancellation.
- After Shipping: Once an order has been shipped, it cannot be canceled. However, you can choose to return the package once you receive it. Please contact our support team, and we will guide you through the return process.
Can I return my product?
Can I return my product?
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at support@bmaxbuy.com, and we’ll take you through the process.
What should I do if my order arrives damaged or items are missing?
What should I do if my order arrives damaged or items are missing?
We are so sorry if your order arrived damaged or incomplete!Pleasekeep the outer packagingandtake clear photosof both the package and the items you received. Then, please notify us immediately at support@bmaxbuy.com, and we will resolve this for you as quickly as possible.
Do I need to pay for return shipping?
Do I need to pay for return shipping?
- Non-Quality Issues: If you are returning an item for personal reasons (e.g., no longer needed, accidental order), you will be responsible for the return shipping costs.
- Quality Issues: If the product is defective or damaged upon arrival, BMAX will cover the return shipping costs.
Product Queries
Will the power supply match my country’s voltage?
Will the power supply match my country’s voltage?
Yes! We offer corresponding power supply versions for different regions (including US, JP, EU, etc.). When you place an order, we will automatically ship the correct power adapter version that is fully compatible with your local voltage.
After-Sale & Warranty
What is the warranty policy?
What is the warranty policy?
BMAX provides a 1-year (12-month) limited warranty for our products, starting from the date of delivery.If the product fails to work as advertised due to manufacturing defects during this period, customers are eligible for repair services.
If you encounter any issues, please contact our support team at support@bmaxbuy.com for assistance.
Need More Help?
Need More Help?
Can't find the answer you're looking for? No problem!You can contact us anytime via ourContact Pageor email us atsupport@bmaxbuy.com. Our support team will get back to you as soon as possible.
