Scopri di più nelle nostre FAQ
Hai domande o commenti? Non esitare a contattarci: facci sapere cosa ne pensi!
Orari di assistenza: dal lunedì al venerdì, dalle 7:00 alle 15:00.
Shipping & Delivery
Quanto tempo impiega la spedizione?
Quanto tempo impiega la spedizione?
La spedizione negli Stati Uniti richiede in genere 5-7 giorni lavorativi. Per gli ordini internazionali, la spedizione può richiedere 10-15 giorni lavorativi, a seconda della destinazione e dei tempi di sdoganamento. Riceverai un numero di tracciamento non appena l'ordine sarà stato spedito, in modo da poterne monitorare lo stato.
Il mio pezzo viene fornito in qualche confezione?
Il mio pezzo viene fornito in qualche confezione?
Sì, tutti i nostri prodotti per la cura della pelle sono confezionati in imballaggi protettivi ed esteticamente gradevoli per garantire che arrivino in perfette condizioni. Ogni prodotto è avvolto in modo sicuro e utilizziamo materiali ecocompatibili ove possibile. Inoltre, molti dei nostri prodotti sono disponibili in contenitori riciclabili a supporto della sostenibilità.
Spedite a livello internazionale?
Spedite a livello internazionale?
Sì, effettuiamo spedizioni internazionali! Offriamo spedizioni in tutto il mondo per garantire che i clienti di ogni parte del globo possano usufruire dei nostri prodotti per la cura della pelle. Si prega di notare che tempi e costi di spedizione possono variare a seconda del paese di destinazione. I clienti internazionali potrebbero inoltre essere soggetti a dazi doganali o tasse di importazione imposte dalle autorità doganali del proprio paese.
Order & Payment
Why is the final charged amount different from the price shown on the website?
Why is the final charged amount different from the price shown on the website?
BMAX displays prices in various local currencies for your convenience. However, the final transaction may be processed in your card-issuing bank's base currency, or your bank/PayPal may applycurrency conversion rates and international transaction fees.Please note that these charges are determined solely by your payment service provider, and BMAX is not responsible for any exchange rate differences or bank fees.
Why am I unable to complete my payment?
Why am I unable to complete my payment?
Payment failures are usually caused by settings on your credit card or payment account, such as daily limits or insufficient funds.
If you are paying by credit card, please contact your issuing bank to check if the transaction was flagged as suspicious and blocked.
Still having trouble? Please email your order number and a screenshot of the error message to support@bmaxbuy.com, and our support team will be happy to help you resolve it.
What payment methods are supported?
What payment methods are supported?
We offer a secure and seamless checkout experience with a variety of payment methods:
- Credit & Debit Cards (Visa, Mastercard, American Express, etc.)
- PayPal
- Express Checkout: Apple Pay, Google Pay, and Shop Pay (for fast and easy one-click checkout)
- Local Payment Methods: A wide range of regional payment options (such as Klarna, SOFORT, SEPA, Bancontact, etc.) depending on your country.
All available payment options for your location will be displayed at the final checkout page.
Refunds, Returns & Exchanges
How do I cancel my order?
How do I cancel my order?
- Before Shipping: You can cancel your order only before it has been processed for shipping. Please contact us as soon as possible with your order number and the reason for cancellation.
- After Shipping: Once an order has been shipped, it cannot be canceled. However, you can choose to return the package once you receive it. Please contact our support team, and we will guide you through the return process.
Can I return my product?
Can I return my product?
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at support@bmaxbuy.com, and we’ll take you through the process.
What should I do if my order arrives damaged or items are missing?
What should I do if my order arrives damaged or items are missing?
We are so sorry if your order arrived damaged or incomplete!Pleasekeep the outer packagingandtake clear photosof both the package and the items you received. Then, please notify us immediately at support@bmaxbuy.com, and we will resolve this for you as quickly as possible.
Do I need to pay for return shipping?
Do I need to pay for return shipping?
- Non-Quality Issues: If you are returning an item for personal reasons (e.g., no longer needed, accidental order), you will be responsible for the return shipping costs.
- Quality Issues: If the product is defective or damaged upon arrival, BMAX will cover the return shipping costs.
Product Queries
Will the power supply match my country’s voltage?
Will the power supply match my country’s voltage?
Yes! We offer corresponding power supply versions for different regions (including US, JP, EU, etc.). When you place an order, we will automatically ship the correct power adapter version that is fully compatible with your local voltage.
After-Sale & Warranty
What is the warranty policy?
What is the warranty policy?
BMAX provides a 1-year (12-month) limited warranty for our products, starting from the date of delivery.If the product fails to work as advertised due to manufacturing defects during this period, customers are eligible for repair services.
If you encounter any issues, please contact our support team at support@bmaxbuy.com for assistance.
Need More Help?
Need More Help?
Can't find the answer you're looking for? No problem!You can contact us anytime via ourContact Pageor email us atsupport@bmaxbuy.com. Our support team will get back to you as soon as possible.
