Return & Refund policy
## Return & Refund Policy
We have a **30-day return policy**, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in good, resalable condition with all original packaging, manual, and accessories included. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any return questions, you can always contact us at [support@bmaxbuy.com].
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## Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right for you.
*Note: Final clearance items or gift cards cannot be returned.*
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## Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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## European Union 14-Day Cooling-off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in good condition with original packaging, tags, and accessories. You’ll also need the receipt or proof of purchase.
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## Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within **10 business days**.
Please remember it can take some time for your bank or credit card company to process and post the refund. If more than **15 business days** have passed since we’ve approved your return, please contact us at [support@bmaxbuy.com].
