FAQ에서 더 자세히 알아보세요
질문이나 의견이 있으신가요? 주저하지 마시고 연락 주세요!
지원 시간: 월요일~금요일, 오전 7시~오후 3시
Shipping & Delivery
배송은 얼마나 걸리나요?
배송은 얼마나 걸리나요?
미국 내 배송은 일반적으로 영업일 기준 5~7일이 소요됩니다. 해외 배송의 경우, 목적지와 통관 절차에 따라 영업일 기준 10~15일이 소요될 수 있습니다. 주문이 발송되면 배송 추적 번호를 보내드리므로 배송 과정을 확인하실 수 있습니다.
내 제품이 어떤 포장으로 배송되나요?
내 제품이 어떤 포장으로 배송되나요?
네, 저희 모든 스킨케어 제품은 최상의 상태로 배송될 수 있도록 보호 기능과 미적인 아름다움을 모두 갖춘 포장으로 제공됩니다. 각 제품은 안전하게 포장되며, 가능한 한 친환경 소재를 사용합니다. 또한, 많은 제품이 재활용 가능한 용기를 사용하여 지속가능성을 실천하고 있습니다.
국제적으로 배송되나요?
국제적으로 배송되나요?
네, 저희는 해외 배송도 가능합니다! 전 세계 고객 여러분께서 저희 스킨케어 제품을 만나보실 수 있도록 전 세계 배송 서비스를 제공하고 있습니다. 배송 기간 및 비용은 목적지 국가에 따라 다를 수 있습니다. 또한 해외 고객의 경우 해당 국가의 세관에서 관세 또는 수입세를 부과할 수 있습니다.
Order & Payment
Why is the final charged amount different from the price shown on the website?
Why is the final charged amount different from the price shown on the website?
BMAX displays prices in various local currencies for your convenience. However, the final transaction may be processed in your card-issuing bank's base currency, or your bank/PayPal may applycurrency conversion rates and international transaction fees.Please note that these charges are determined solely by your payment service provider, and BMAX is not responsible for any exchange rate differences or bank fees.
Why am I unable to complete my payment?
Why am I unable to complete my payment?
Payment failures are usually caused by settings on your credit card or payment account, such as daily limits or insufficient funds.
If you are paying by credit card, please contact your issuing bank to check if the transaction was flagged as suspicious and blocked.
Still having trouble? Please email your order number and a screenshot of the error message to support@bmaxbuy.com, and our support team will be happy to help you resolve it.
What payment methods are supported?
What payment methods are supported?
We offer a secure and seamless checkout experience with a variety of payment methods:
- Credit & Debit Cards (Visa, Mastercard, American Express, etc.)
- PayPal
- Express Checkout: Apple Pay, Google Pay, and Shop Pay (for fast and easy one-click checkout)
- Local Payment Methods: A wide range of regional payment options (such as Klarna, SOFORT, SEPA, Bancontact, etc.) depending on your country.
All available payment options for your location will be displayed at the final checkout page.
Refunds, Returns & Exchanges
How do I cancel my order?
How do I cancel my order?
- Before Shipping: You can cancel your order only before it has been processed for shipping. Please contact us as soon as possible with your order number and the reason for cancellation.
- After Shipping: Once an order has been shipped, it cannot be canceled. However, you can choose to return the package once you receive it. Please contact our support team, and we will guide you through the return process.
Can I return my product?
Can I return my product?
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at support@bmaxbuy.com, and we’ll take you through the process.
What should I do if my order arrives damaged or items are missing?
What should I do if my order arrives damaged or items are missing?
We are so sorry if your order arrived damaged or incomplete!Pleasekeep the outer packagingandtake clear photosof both the package and the items you received. Then, please notify us immediately at support@bmaxbuy.com, and we will resolve this for you as quickly as possible.
Do I need to pay for return shipping?
Do I need to pay for return shipping?
- Non-Quality Issues: If you are returning an item for personal reasons (e.g., no longer needed, accidental order), you will be responsible for the return shipping costs.
- Quality Issues: If the product is defective or damaged upon arrival, BMAX will cover the return shipping costs.
Product Queries
Will the power supply match my country’s voltage?
Will the power supply match my country’s voltage?
Yes! We offer corresponding power supply versions for different regions (including US, JP, EU, etc.). When you place an order, we will automatically ship the correct power adapter version that is fully compatible with your local voltage.
After-Sale & Warranty
What is the warranty policy?
What is the warranty policy?
BMAX provides a 1-year (12-month) limited warranty for our products, starting from the date of delivery.If the product fails to work as advertised due to manufacturing defects during this period, customers are eligible for repair services.
If you encounter any issues, please contact our support team at support@bmaxbuy.com for assistance.
Need More Help?
Need More Help?
Can't find the answer you're looking for? No problem!You can contact us anytime via ourContact Pageor email us atsupport@bmaxbuy.com. Our support team will get back to you as soon as possible.
